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Privacy
Pixel Masters Privacy Notice
Pixel Masters knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting www.pixel-masters.com you are accepting the practices described in this Privacy Notice.
Is my intellectual property (IP) safe with Pixel Masters?
Your FTP folder is password protected and hidden from all other users. We take every reasonable precaution to prevent unauthorized access to your account.

Pixel Masters official policy is that we do not look at your scenes or rendered output unless directed to do so by you; from a practical standpoint, the volume of work we produce is simply too great for us to look at it even if we wanted to.

We do not hand out passwords or usernames via telephone or email other than through our automated "forgotten password" page, which only sends your password to the email address that the account is registered with.
Does Pixel-masters.com Share the Information it Receives?
Pixel Masters maintains a secure environment for your information and data. Access to the render farm and computer systems is available only to authorized personnel. No one at Pixel Masters will see your files, prior to rendering or after, unless a technical support issue arises.

In the regular course of business, all rendered customer data on the farm is purged every 14 days, and all customer source data is purged every 1 month. Pixel Masters reserves the right to shorten these schedules without notice to you. You should download your output data within 24 hours of completion and you should not rely on Pixel Masters FTP site for backup purposes for your source data.

Information about our customers is an important part of our business and we are not in the business of selling it to others, period. We share customer information only as follows:

  • Business Transfers In the unlikely event that Pixel Masters, or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.

  • Protection of Pixel-masters.com and Others We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply to other agreements; or protect the rights, property, or safety of Pixel Masters, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.

  • With Your Consent Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose to share the information.
What Personal Information About Customers does Pixel-masters.com Gather?
The information we learn from customers helps us personalize and continually improve your experience on the Pixel Masters render farm.
Information You Give Us
We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests and communicating with you.
Automatic Information
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies", and we obtain c ertain types of information when your Web browser accesses Pixel-masters.com. Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web Browser to enable our systems to recognize your browser. For example, this is how Pixel-masters.com remembers which items you have expanded or collapsed in the Site Map.
How Secure is Information About Me?
All credit card information is held by Paypal and processed accordingly using encrypted secure procedures. Pixel Masters do not retrieve or hold your card details as the payments are processed directly by Paypal.
Which Information Can I Access?
Pixel-masters.com gives you access to a broad range of information about your account and your interactions with Pixel-masters.com for the limited purpose of viewing and, in certain cases, updating that information.
What Choices do I Have?
As discussed above, you can always choose not to provide information, even though it might be needed. When you update information, we may keep a copy of the prior version for our records.
Children
Pixel-masters.com does not sell products or services for purchase by minors. If you are under 18, you may use Pixel-masters.com only with the involvement of a parent or guardian.
Conditions of Use, Notices, and Revisions
If you have any concern about privacy at Pixel-masters.com, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will also change. We may email periodic reminders of our notices and conditions, unless you have instructed us otherwise, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
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